Returns & Exchanges
At BuyGuppy, we want you to love your new style, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn apparel with original tags attached. Simply ensure your items are in their original condition to receive a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the fashion items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
After our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing